What you need to perform it
Primary qualification
- Formal designation on the muster list and station bill by company and master.
- STCW Regulation V/2 training per duties: crowd management (A-V/2-1), safety training for personnel providing direct service to passengers (A-V/2-2) and crisis management and human behaviour for senior staff (A-V/2-3, indicative per muster list).
- Basic Training A-VI/1 and a valid medical certificate as the sign-on baseline.
Basic STCW
- A-VI/1 Basic Safety Training
Specific courses
- Ship-specific familiarisation: escape routes, vertical zones and alarm systems
- Periodic abandon-ship and fire drills (SOLAS Ch. III) with simulated passengers
- Multilingual emergency communication and PA use (company practice)
Indicative experience
No seagoing minimum of its own: the requirement is designation plus V/2 training on assuming duties, with recorded participation in the ship's drills. V/2 training must be refreshed at least every 5 years (2016 amendments to the Convention).
Observations
Applies equally to hotel and entertainment staff when the muster list assigns them duties: it is how an entertainer or waiter becomes emergency crew. Spain: DGMM passenger-ship specialty certificate (indicative, verify the order in force).
What this role does
A cross-cutting passenger-ship category: any crew member —marine or hotel— designated on the muster list to assist passengers in an emergency. Guides crowds to assembly stations, controls stairways and escape routes, helps embark survival craft and communicates orders clearly; designation and training are what trigger Regulation V/2 obligations.
Typical watches
- Operational service and emergency-response shifts
Key responsibilities
- Assist passengers during emergencies and evacuations.
- Apply crowd-control and passenger-flow management techniques.
- Support embarkation, disembarkation and passenger operational safety.
Operational scope
- Passenger ships on international voyages
- Passenger spaces
- Muster stations and evacuation routes
Profile reviewed by HydroAbyss (2026). Cited rules and timeframes are indicative: the final requirement is set by the flag State, the Administration and each company.